Maintenance Operative (Maidenhead & Woking)

Location:
Woking
Position:
Maintenance Operative
Salary:
£23,000 - £26,000 + Benefits
Hours Per Week:
40
23 Feb 2021
12 Mar 2021
Vacancy Type:
Permanent
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About the Role

Who do I report to?   Regional Facilities Manager (with dotted line to GM)

What’s the purpose of the job?

  • To be fully responsible for maintaining an exceptional facility, which forms part of the day to day operation of a successful DL Club/s and give our members an excellent experience every day, 7 days a week. Delivering a planned and reactive maintenance schedule in all sites under your remit and willing to be flexible in order to deliver the required standards across our Maidenhead and Woking clubs.

     

    What will I be doing?

  • Taking an active role in improving the operational standards of the club/s by using your skills to positively impact the member experience
  • Delivering member obsessed service through effectively maintained facilities
  • Delivering the DL Clubs ways of operating, internal governance and legislation at all times
  • Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, attention to detail and quick response times to defects by effectively managing a property management system
  • Knowing your club/s and engage with members about their activities and seek ways to improve their experience of DL at every opportunity, through the breadth of facilities
  • Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way
  • Ensuring the team, members and anyone on our premises are always in a safe and healthy environment
  • Supporting the review and resolution of member feedback comments and complaints in a timely manner
  • Managing repairs and ordering systems, following our operating and finance procedures
  • Participating and sharing knowledge and expertise with peers and other team members
  • Delivering ad hoc activities as required
  • Working out of hours as required

 

How will I be measured?

  • Through the KPI measures within the DL Clubs ways of operating
  • Delivering individual personal objectives set by the Regional Facility Manager Members and team member feedback
  • My performance and my personal objectives aligned to our strategies and values
  • Compliance against all legislative and company audits

 

What qualifications, skills and experience do I need?

  • Technical skills or discipline (i.e. Carpentry / Plumbing / Single Phase Electrics) – Essential
  • Pool Plant Operators Qualification (STA or similar) – Essential
  • Demonstrates excellence in customer service
  • Strong listening and collaboration skills
  • Must be able to work alone or in a team
  • A full driving licence or the ability to travel efficiently between clubs under your responsibility – Essential (for multi-site roles)

 

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